We're looking for a Product Operations Specialist to join our Rides Product team and help us scale how we ship, communicate, and learn from our users. You'll sit at the intersection of product, data, and operations — making sure the right information reaches the right people, processes run smoothly, and user feedback drives real product decisions. As a Product Operations Specialist on the Rides team, you'll be the operational backbone that keeps our product organisation running effectively. You'll own stakeholder communications — translating complex product developments into clear, actionable updates for everyone in the company. You'll design and improve the processes and tools (Jira, workflows, SOPs) that help product teams move faster with less friction. And you'll monitor driver and rider feedback channels to surface trends and turn raw signals into insights that shape what we build next. You'll work closely with Product Managers, Analysts, and 50+ markets, ensuring alignment across teams and keeping everyone focused on what matters.