Customer Success Manager at DigitalGenius
Sales & Business Development, Customer Service
United States
Posted on Aug 31, 2026
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
Not Disclosed
Company Description
DigitalGenius is a global AI leader transforming ecommerce customer experience through proprietary agentic AI solutions. Trusted by major retail brands like On, Rapha, and Clarins, they automate complex post-purchase workflows, enabling merchants to deliver superior service at scale from their offices in London and New York.
Job Description
Join DigitalGenius to own the full post-sales lifecycle for high-growth ecommerce brands across North America. You will manage implementations, drive key performance metrics, and ensure long-term retention for a diverse portfolio. This role is pivotal in scaling our agentic AI platform, bridging technical implementation with strategic business value to transform customer support.
Location
Remote
Why this role is remarkable
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
Not Disclosed
Company Description
DigitalGenius is a global AI leader transforming ecommerce customer experience through proprietary agentic AI solutions. Trusted by major retail brands like On, Rapha, and Clarins, they automate complex post-purchase workflows, enabling merchants to deliver superior service at scale from their offices in London and New York.
Job Description
Join DigitalGenius to own the full post-sales lifecycle for high-growth ecommerce brands across North America. You will manage implementations, drive key performance metrics, and ensure long-term retention for a diverse portfolio. This role is pivotal in scaling our agentic AI platform, bridging technical implementation with strategic business value to transform customer support.
Location
Remote
Why this role is remarkable
- Directly shape the future of agentic AI by working with a proprietary platform that moves beyond simple chatbots to handle complex, real-world commerce workflows.
- Partner with an elite roster of global retail clients including On, Rapha, AllSaints, and Clarins to redefine their customer experience strategies.
- Join a high-trust, fast-scaling team where you report to the Director of CS and have the autonomy to build processes from the ground up.
- Manage the entire post-sales lifecycle for North American clients, from initial implementation scoping and delivery milestones to securing renewals and driving account growth.
- Conduct deep product performance reporting and business-value analyses to ensure customers achieve their KPIs and maintain strong referenceability.
- Collaborate closely with Solution Engineers to configure custom integrations and continuously improve implemented AI solutions based on customer feedback and industry trends.
- Possesses 2+ years of experience in B2B SaaS client management, ideally with exposure to CRM, API, or customer service technology spaces.
- Demonstrates technical proficiency with platforms like Salesforce, Zendesk, or Freshdesk, along with the ability to communicate complex technical concepts to commercial stakeholders.
- Thrives in autonomous startup environments, showing a passion for problem-solving and a proactive approach to managing time across SMB and enterprise accounts.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.