Head of Customer Success (+ Equity) at Nory
Sales & Business Development, Customer Service · Full-time
New York, NY, USA
Posted on Sep 3, 2026
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Head of Customer Success
Salary
Not Disclosed + Equity
Company Description
Nory is a $37M Series B AI-powered restaurant management platform backed by Kinnevik and Accel, building the operating system for multi-site restaurant brands globally.
Job Description
As the first US-based Head of Customer Success at Nory, you will spearhead our American expansion. You will build the CS function from scratch, defining onboarding playbooks and health scoring for multi-site operators. Owning NRR and churn, you will scale a high-performing team to help restaurants leverage proprietary AI for unprecedented operational efficiency and ROI.
Location
New York, USA
Why this role is remarkable
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Head of Customer Success
Salary
Not Disclosed + Equity
Company Description
Nory is a $37M Series B AI-powered restaurant management platform backed by Kinnevik and Accel, building the operating system for multi-site restaurant brands globally.
Job Description
As the first US-based Head of Customer Success at Nory, you will spearhead our American expansion. You will build the CS function from scratch, defining onboarding playbooks and health scoring for multi-site operators. Owning NRR and churn, you will scale a high-performing team to help restaurants leverage proprietary AI for unprecedented operational efficiency and ROI.
Location
New York, USA
Why this role is remarkable
- Lead the US market entry for a proven AI-native platform that has already captured 10% of the UK and Ireland market, serving brands like Black Sheep Coffee and Jamie Oliver Group.
- Work with cutting-edge proprietary AI forecasting models boasting 95-97.5% accuracy, translating complex ML capabilities into tangible outcomes and growth stories for large-scale restaurant operators.
- High-impact leadership opportunity with meaningful equity and the autonomy to design a localized CS strategy from the ground up, backed by premier investors like Kinnevik and Accel.
- Architect the US Customer Success infrastructure, including onboarding flows, QBR processes, health scoring, and renewal motions specifically designed to resonate with American restaurant operators.
- Drive net revenue retention (NRR) and expansion strategies for the US portfolio, acting as a strategic consultant to help multi-site leaders optimize their workforce and inventory through AI.
- Hire, mentor, and scale a localized US CS team while collaborating with the UK-based VP of Customer Success to ensure global alignment and provide product feedback for market-specific needs.
- Proven experience scaling a Customer Success function through a high-growth phase at a B2B SaaS company, preferably within the hospitality, restaurant tech, or vertical SaaS sectors.
- Strong data literacy and comfort with AI-native products, with the specific ability to translate technical forecasting and machine learning models into clear business value and ROI.
- Entrepreneurial builder mindset with a track record of creating processes and teams from scratch, possessing the grit required to win in a new market while owning critical retention metrics.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.