Customer Success Manager (North America) at Goodstack
Sales & Business Development, Customer Service
United States
Posted on Sep 3, 2026
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager (North America)
Salary
Not Disclosed
Company Description
Goodstack is a $28M Series A social impact startup backed by General Catalyst, building the world's leading platform for corporate giving. Based in London and scaling globally, they power donations for brands like Google, OpenAI, and TikTok, facilitating over $5 billion in donations in 2025 alone.
Job Description
You will lead the post-launch relationship for enterprise customers in North America, ensuring they adopt, scale, and renew on the Goodstack platform. This commercial role involves driving engagement, managing renewals end-to-end, and identifying upsell opportunities. You’ll be the primary partner for global brands, turning social impact goals into measurable success.
Location
Remote, USA/Canada
Why this role is remarkable
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager (North America)
Salary
Not Disclosed
Company Description
Goodstack is a $28M Series A social impact startup backed by General Catalyst, building the world's leading platform for corporate giving. Based in London and scaling globally, they power donations for brands like Google, OpenAI, and TikTok, facilitating over $5 billion in donations in 2025 alone.
Job Description
You will lead the post-launch relationship for enterprise customers in North America, ensuring they adopt, scale, and renew on the Goodstack platform. This commercial role involves driving engagement, managing renewals end-to-end, and identifying upsell opportunities. You’ll be the primary partner for global brands, turning social impact goals into measurable success.
Location
Remote, USA/Canada
Why this role is remarkable
- Join a high-growth, AI-native startup backed by General Catalyst (investors in Stripe and Airbnb) at a pivotal Series A stage.
- Partner with world-class enterprise clients like Google, OpenAI, and LinkedIn to facilitate massive global social impact and billion-dollar donation flows.
- Own the commercial lifecycle of enterprise accounts, combining customer success excellence with strategic renewal and expansion responsibilities in a fast-paced environment.
- Drive platform adoption and engagement across a portfolio of enterprise accounts, ensuring clients realize consistent value and hit their social impact goals.
- Lead the entire renewal process, including timeline management, stakeholder alignment, and commercial negotiations to ensure high retention and growth.
- Identify and qualify expansion opportunities within existing accounts, collaborating with Sales and Solutions teams to grow Goodstack's footprint and product usage.
- Has 5-10+ years of experience in enterprise Customer Success or Account Management within a high-growth B2B SaaS environment.
- Demonstrates a proven track record of managing complex commercial renewals and negotiations with enterprise-level procurement and executive stakeholders.
- Is a proactive, organized communicator comfortable working across time zones and traveling regularly within North America and to London.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.